Refund & Cancellation Policy
1. Project Cancellation by Client
- Clients may request to cancel a project within 7 days of the initial payment, provided that no significant work has been completed.
- If cancellation is requested after work has begun, the client will be billed for the portion of work already completed.
- Any cancellation request must be submitted in writing via email to [jonathan@matrixxai.com].
2. Cancellation by the Company
We reserve the right to cancel a project under circumstances such as:
- Lack of required information or materials from the client.
- Repeated delays in communication
- Violation of our terms or misuse of services
If the project is cancelled by us, the client will receive a partial refund based on the amount of work completed.
3. Refund Policy
Refunds depend on the stage of the project at the time of the request:
3.1 Before Work Begins
- A 100% refund is eligible if the client cancels before any work has started.
3.2 After Initial Planning/Mockups
- If the initial planning, consultation, or first mockup has been delivered, a partial refund will be issued, deducting the cost of work completed.
3.3 After Design or Development Progress
- Once the design, coding, or development stage has started, refunds are not guaranteed.
- Refunds will only be considered if less than 50% of the project is completed.
3.4 Completed or Delivered Projects
- No refunds will be issued for projects that are completed, approved, or already delivered to the client.
4. Non-Refundable Fees
- Certain items are strictly non-refundable:
- Domain name registrations
- Hosting packages
- Third-party software, plugins, or tools purchased on behalf of the client
- Rush or priority service fees
5. Revisions and Changes
- Revisions are included based on the package chosen.
- Requests outside the original scope may incur additional charges and are not grounds for cancellation or refund.
6. Delivery Time frames
- All timelines are estimates and depend on client communication and approval speed.
- Delays caused by lack of information, slow responses, or change requests from the client do not qualify for refunds.
- We aim to review all requests within 3–5 business days.
7. Policy Updates
- We may update this Refund & Cancellation Policy at any time. Changes will be reflected on this page.
Refund & Cancellation Policy
1. Project Cancellation by Client
- Clients may request to cancel a project within 7 days of the initial payment, provided that no significant work has been completed.
- If cancellation is requested after work has begun, the client will be billed for the portion of work already completed.
- Any cancellation request must be submitted in writing via email to [jonathan@matrixxai.com].
2. Cancellation by the Company
We reserve the right to cancel a project under circumstances such as:
- Lack of required information or materials from the client.
- Repeated delays in communication
- Violation of our terms or misuse of services
If the project is cancelled by us, the client will receive a partial refund based on the amount of work completed.
3. Refund Policy
Refunds depend on the stage of the project at the time of the request:
3.1 Before Work Begins
- A 100% refund is eligible if the client cancels before any work has started.
3.2 After Initial Planning/Mockups
- If the initial planning, consultation, or first mockup has been delivered, a partial refund will be issued, deducting the cost of work completed.
3.3 After Design or Development Progress
- Once the design, coding, or development stage has started, refunds are not guaranteed.
- Refunds will only be considered if less than 50% of the project is completed.
3.4 Completed or Delivered Projects
- No refunds will be issued for projects that are completed, approved, or already delivered to the client.
4. Non-Refundable Fees
- Certain items are strictly non-refundable:
- Domain name registrations
- Hosting packages
- Third-party software, plugins, or tools purchased on behalf of the client
- Rush or priority service fees
5. Revisions and Changes
- Revisions are included based on the package chosen.
- Requests outside the original scope may incur additional charges and are not grounds for cancellation or refund.
6. Delivery Time frames
- All timelines are estimates and depend on client communication and approval speed.
- Delays caused by lack of information, slow responses, or change requests from the client do not qualify for refunds.
- We aim to review all requests within 3–5 business days.
7. Policy Updates
- We may update this Refund & Cancellation Policy at any time. Changes will be reflected on this page.